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Does the public have crisis fatigue?
If you’ve followed this blog or tuned in to the webcasts where I’ve been a panelist, you know that I’ve been saying that 60 seconds is the new “first hour” – the textbook window of time when a Company...
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When getting the boot is a good thing….leadership transitions are opportunities
After the level of expectation and coverage around the BP announcement of a new CEO, the actual announcement may seem somewhat anti-climactic. I can imagine the commentary now: BP’s board of directors...
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$10 billion reasons that new BP CEO’s job just got tougher…
BP’s new CEO may be getting more than he bargained for. It seems that he doesn’t just need to clean up a spill in the Gulf….he needs to clean up a culture that accepts, or even encourages cutting...
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Will today’s oil rig explosion shift focus away from BP? Don’t bet on it
As we mark the five-year anniversary of Hurricane Katrina, another tragic event just occurred off the shore of Louisiana – an oil rig owned by Mariner Energy exploded earlier today in the Gulf of...
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HP & Mark Hurd: The hits just keep on coming
The HP Mark Hurd saga has provided a nice diversion to BP’s fiasco in the Gulf of Mexico. It has been interesting to follow the debate on whether HP’s Board of Directors did the right thing, the power...
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For Johnson & Johnson, the Hits Keep on Coming
For Johnson & Johnson CEO William Weldon, 2010 was, as Queen Elizabeth put it a few years back, an “annus horribilus.” The Company’s various divisions issued a seeming never ending string of recall...
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What Businesses Can Learn from NASA and the Challenger Tragedy
I remember this day 25 years ago vividly….there was so much excitement about the Challenger, and the first civilian trip into space. TVs were rolled into our classrooms, and there was serious...
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Crisis Response: Does Insanity Rule the Day, or is it Just Safety?
Einstein defined insanity as repeating the same actions, but expecting a different outcome. If that is true, insanity rules the day when it comes to crisis response. We all know that the effectiveness...
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The Oracle of Omaha Redux
What a difference a month makes. Last month Warren Buffett was praising David Sokol, his erstwhile successor who made a hasty departure amid the scent of an insider trading scandal, as a great guy...
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Is Paid Media the Final Reputation Frontier?
Reputation is one of those amorphous things that people struggle to define, yet seek to protect at all costs. Famous quotes about the importance of reputation abound, and companies generally accept...
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